Email setup can be confusing!!

Before we give you the set up instructions, here is a brief explanation of the different types of email - the main ones are:

1) The email address provided by your isp (internet service provider)
For example if you connect to the internet using BT internet then your email address could be something like yourname@btinternet.com or if you connect with AOL -  yourname@aol.com, depending on who provides your connection to the internet.

2) A Free email address
These are very common and are something like: yourname@yahoo.com, yourname@googlemail.co.uk, yourname@hotmail.com and so on.

3) A Domain email address
These are email addresses that match your website address and are commonly used by businesses:
For example - if your website address was www.yourbusinessname.co.uk - you could have email addresses like:
sales@yourbusinessname.co.uk, enquiry@yourbusinessname.co.uk and so on.
This is the type of email address we would provide when we design a website for you.

There is nothing to stop you having all three types of email which you can use for different communications, personal, social networking, business, and so on.

But the only type of email we provide support for is Domain Email which we usually setup when we create your new website.

Open Sandwich Design Email Instructions

When we have setup your email and website, you will need instructions on how to send and receive your email, either using your favourite email programme, such as Outlook or Windows Mail etc, or with Webmail from any computer using Internet Explorer, Firefox or other browser.

Please find instructions below:

Email setup for Outlook

(note that incoming and outgoing mail servers are the same - replace yourdomain.co.uk with your domain name)
Incoming mail server (pop3) = mail.yourdomain.co.uk
Outgoing mail server (smtp) = mail.yourdomain.co.uk
Once you have entered the information into Outlooks pop3 email wizard – don’t click the ‘test account settings’ button until you have done the following:
Click the ‘More Settings’ button.
In the box that appears – click the ‘Outgoing Server’ tab
Then tick the ‘My outgoing server (SMTP) requires authentication’
And Make sure that ONLY ‘Use same settings as my incoming mail server’ is ticked
Then click the ‘Advanced’ tab
Change the ‘Outgoing server (SMTP)’ port number to - we should have already informed you of this number - if not contact us.
Click OK
If you have followed those instructions including turning on SMTP authentication and your outgoing mail doesn’t work it may be that your internet provider is blocking your attempts to send mail from a remote mail server. They want you to use their mail server instead. In which case use the address, authentication settings and port number (usually 25) of their SMTP (outgoing mail) server.

Web Mail instructions

You can access individual webmail for each email account by entering in the browser address box of any computer:
mail.yourdomain.co.uk
(suggest making a desktop shortcut to this)
In the webmail login box that appears - enter your email address and password.
An email interface appears – it operates in a similar way to Outlook - you can send and receive emails through this if you are not at your own computer. (remember to log out when you have finished – top right)